HELP CENTER

Is passport or fingerprint registration required to activate my HotelESIM?

Updated April 22, 2026

We're pleased to share that activating your HotelESIM is a breeze and requires absolutely no passport or fingerprint registration. Unlike purchasing a local physical SIM card in destinations like Dakar, where you might encounter mandatory, time-consuming biometric and passport verification processes, HotelESIM offers a completely digital and hassle-free setup. This means you can arrive at your hotel, connect to the Wi-Fi, and activate your data plan instantly, without any bureaucratic delays. It's designed for your convenience, allowing you to focus on enjoying your stay from the moment you check in.

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